6/10
The check in was easy. Most of the staff was friendly. We had several issues including the pool having green water and not being addressed by management, 3rd time someone came and actually looked at the water. We weren’t able to use the pool for most of our stay and were not compensated for the inconvenience. The spa wasn’t a relaxing experience it was just over priced. You get better massages and nail treatments outside of the resort. Which was why there was only one other person there who received services over a two day period. You have to check your bill, I was going to be over charged for the spa until I informed them of the mistake. We also received moldy bottle water from a staff member. There was a mummified frog under the trash can in the bathroom. The curtains were supposed to be white and had brown stains on them. Not a luxury resort at all.
Kendra
Estada de 4 nits (març 2025)
