2/10
When we arrived to check in, we were offered an upgrade for $20 a night for a King deluxe room.
When we got to our room, we noticed the window was right by the major 4 lane highway, and heard traffic all night shaking the glass on our window.
The tv didn’t work and would not connect to satellite, and someone had to come up to fix it.
The next day our key wouldn’t work so we had to walk all the way to the other end of the complex to the office to get a new key. When we entered, the room had not been cleaned, no bed made, no towels etc. when we called down, the man argued and said since Covid they make cleaning your room by request only and we were on camera saying if we didn’t need “room service” in which we thought room service was food brought to your room.
When we first called on Thursday, to get a room for Friday and Saturday, for the $149,00 a night as expressed online the guy who answered the phone at the Heber- Overguarrd Sawmill Best Western, said to get that rate we’d have to pay on line, and literally hung up with out a thank you or goodbye. So by the time we finished, we paid $445.00 for two nights, at a place we couldn’t sleep well because of the traffic noise.
But the sucker punch was being talked into that noisy King Deluxe room for an extra $40, and the arguing staff that said “Sorry, you paid through Expedia and we don’t have anything to do with that.
All during a time of a death in the family.
WILL NEVER STAY THERE AGAIN.
Rick
Estada de 2 nits (juny 2025)
