2/10, Horrible
Procesa
Viatge en família
25 de nov. de 2025
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
We were from Gimpo airport and checked in late at night before midnight. The entrance of the hotel was not easy to find due to a lack of light outside the hotel, and there was no enter sign at the entrance. That is why we thought it was closed. We went around over and over because we were running out of time, as the last check-in was until midnight only. Luckily, we saw a man walking and asked him where the entrance was. He told us that the 'no entry' sign was actually the entrance. We can't read Korean, so the 'no entry' sign was the only thing we understood, which we thought meant entry was prohibited.
when we check in ,I told the front desk staff about that we had a hard time looking for the entrance
but they even say nothing at all.She just asked for our passport and credit card for our deposit.That's very dissappointing because I like Lotte hotel ! In Seoul I did stay in there and they are so accomodating the staff was very kind, very entertaining it's different from Gimpo Lotte Hotel
it's not like Lotte Hotel that I thought.
the room also was not that clean the water in the bathroom has a leakage so i had to put a towel in the floor.
We ate breakfast at the hotel it's quiet good but when we go back to our room the vaccum was in front of our door and nobody was there until we check out
the vaccum was still there in front of our room.We check out and the day shift front staff and the bell boy help us to find a taxi and baggage that makes me feel a little bit better..
Procesa
Estada d’1 nit (nov. 2025)