2/10
I’ll start by saying that I have stayed here every year for more than a decade to see family. This is the 1st time I’ve had a negative experience. I checked in Friday the 6th and was to check out Tuesday the 10th. I checked in, we got our key cards and headed to the room that night. I get a text from my Discover card saying that my $910 had already been applied to my card. Which I thought was odd because the charges usually don’t hit until the end of the stay. But I figured oh ok, maybe things have changed. The next day my girlfriend and I took our showers and were about to get dressed when the door opens and a strange couple enter the room. Luckily we were around the corner and were not seen. They left as soon as they saw our bags in the floor. As I was putting on my clothes to go see what was happening I get a call from the front desk. The lady at the desk asks “were you supposed to check out today?” I said “no. We have this room until the 10th” she says, “ok. Thank you” then hangs up. I go down stairs to show her my room confirmation. She’s says “Oh! I see what has happened. The desk person last night didn’t check you in”. I asked if there is now an issue. She responded with “oh no not at all”. They credited and recharged my card so many times that it hit my cards limit. Then demanded I pay them more by 11pm. I’m 500 miles from home and have no money left. I had to borrow the rest just to make it home. This was only the 2nd day. More problems followed everyday thereafter.
Chad
Estada de 4 nits (juny 2025)