4/10, Deficient
Burcu
Viatge en família
11 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
The property didn’t have parking available, they directed us to a parking garage. On the morning of our departure we had an issue getting the car out of the garage because it was closed and we had a flight to catch so it was stressful. Hotel helped us get the car out.
We only stayed one night so there was no time to fix the issues but here are some issues we had:
Our original room was nice and big but the electricity wasn’t working in the original room so they moved us to a much smaller room other a bathroom that didn’t have a working door (door would not stay shut). They didn’t apologize or help remedy the fact that we were downgraded.
Check in and check out is hectic, it seems there is only one person who checks people in. He’s also the chef and also helps with luggage. No explanation was given about property or room, no info about WiFi. Mainly we were told about a shop where we could buy some local foods. It seems that was the main focus to ensure we went to his contact’s shop.
The hotel is beautiful and old, I heard it was previously a monastery so it’s cool to stay there however I would have preferred a less stressful experience.
Burcu
Estada d’1 nit (ag. 2025)
