Disappointed with the Value for the Price
This was my second stay at Hotel Breakers this month. The first trip, which was three nights, cost over $1,000. This past weekend, I returned for just two nights and my total was nearly $900. For those prices, I expected far better accommodations and service.
The rooms are noticeably outdated — from the furniture to the appliances — and not well maintained. The drains were slow, the carpet was visibly dirty, and to make matters worse, there were bugs in the room. The in-room phones do not work at all, and when I tried calling the front desk from my cell phone, I was on hold for 10 minutes. Room service is not prompt, and the overall customer service feels inconsistent. There are too many different staff members with seemingly no consistent system of communication or care.
I expected a higher standard from a property associated with Cedar Point, especially at this price point. Sadly, both the condition of the rooms and the lack of service make it difficult to justify ever returning.
