6/10, Acceptable
Tasha
Viatge en família
3 d’ag. de 2025
Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
I recently stayed at the OLV Hotel with my sister, and while we appreciated the beauty of the property and found our room to be quite lovely, we unfortunately experienced a significant issue during our stay that I feel needs to be addressed.
During our time in the room, we encountered repeated problems with the air conditioning system shutting off without our knowledge. As a result, the room became extremely humid, causing moisture to build up on the floors and walls. This created a slippery and unsafe environment, and both my sister and I slipped and fell multiple times. Thankfully, we did not suffer serious injuries, though we came very close to hitting our heads.
We initially reported this concern to a front desk receptionist, who assured us that the matter would be escalated to management and that an incident report would be filed. However, when we followed up the next day, no one at the desk had any record of our report. We informed a second receptionist, who again assured us that she would follow up, but we never received any further communication or resolution.
This lack of follow-through was disappointing, especially considering the potential for injury. We hope the hotel will take this matter seriously to ensure that proper safety measures are in place and that future guests do not face similar risks.
Tasha
Estada de 3 nits (jul. 2025)
