2/10
Property and resort is great but their policy and mabagemdd we Mt is terrible. For the price we paid for the family villas we should get more towels and ice. Simple request to get a bucket of ice for our rooms they said the machine broken there is no ice. But there were giving ice in the restaurant s. We spent a lot for dinner and gave a tip but they told us there no ice. When I complained to front desk about the ice and towels. First she said only get 1 towel per person per day. But we swam since the highlight of the resort are the pool and beaches. Ofcourse your always wet. You need more than one towel. I asked them why they are cheating out on the ice and towels? Front desk answered because guest are stealing the towels. So is that our problem? We paid for the nightly rate and that’s why they held back 2000 pesos for incidentals. For the ice they said since we ate at the restaurant and spent our dinner they will give a bucket of ice. I never heard such rules and policy. I think they should change their policy and the management. Their policy leaves a bad taste on their guest. All our friends and families asked about the resort and all we said told them about their bad policy and terrible management . We don’t recommend this resort. . If your going make sure you bring your own towels and ice.
Mila
Estada d’1 nit (març 2025)