6/10, Acceptable
Carol, Berkeley Heights
14 d’abr. de 2026
Què li ha agradat: Personal i servei
Què no li ha agradat: Estat de l’allotjament i instal·lacions
The staff was pleasant and helpful.
This property is located in what can only be described as an isolated area. When you walk from the hotel towards the downtown, there are very few people on the street, and the ones that are there are homeless, or drugged out/mentally ill people, so it seems unsafe.
Separately, in terms of the room, I stayed in a double. The bed was comfortable and the pillows and linens were fine. It was nice to have a small refrigerator in the room as well; these were appreciated amenities.
The bathroom however was sub-par. The soap dish was chipped, which should have been replaced. The bathtub lining was also chipped up, and the shampoo dispenser was leaking shampoo into the bathtub everyday, so creating a slippery hazard when you turned on the shower. There was no floor mat provided.
The walls of the room were badly scuffed up. Instead of carpeting, the hotel has installed fake "wood" and the floors felt gritty to walk on when I was barefoot. The window shade was ripped. These are small things, but they add up to create a poor impression. Even in the elevator, no one was wiping it down it was covered with fingerprints and smears, which gives the impression that it's dirty.
Finally, I would definitely avoid "The Gavel" which is the onsite restaurant/bar. The food was truly terrible, although the staff goes out of their way to be extremely helpful to guests and super polite.
I would not recommend this property.
Carol
Estada de 3 nits (abr. 2026)
