2/10, Horrible
Vinyette
Viatge en parella, Viatge de negocis
16 de juny de 2025
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
First of the room wasnt clean as it should have been, the bed and sheets had light stains where you can tell they attempted to wash it but the sheets were still stained! When paying for the room we were told that because we were using a debit card we had to pay an additional $60 that would go as a deposit plus the room fee which was not told to us when we booked the reservation, not is there any signs that state that. Because it was late in the evening I just went ahead and paid and was told once we checked out it would be refunded back to my card. Customer service was horrible. We left earlier than the check out time and i received my receipt via email and to find out I was charged because they said it was vomit on the mattress cover which was a huge lie and had to have been there before my stay. For one if the mattress cover was stained from the vomit then that would mean the sheets would have vomit but of course the sheets were fine and we never got any new sheets so how is the mattress cover stained but not the sheets because it’s all lies then we were charged for 2 dirty towels, at this point they are just making up lies to find a way to keep my $60 deposit. It’s crazy how the charges equal actually up to $60. I will never stay here again when in town visiting. Horrible hotel and horrible management!! DO NOT STAY HERE!!!! And also refused to honor the military discount!!
Vinyette
Estada de 3 nits (juny 2025)