4/10, Deficient
Joel
Viatge en família
24 d’ag. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
Stayed here mid August, 2025 with my family; 2 kids, half board. Overall, our experience was good and bad.
Good points:
Room was modern, big TV.
Air con worked great in 35+ degree heat.
Nice shower.
Reception staff were nice.
Room cleaned and bed laid daily - cleaning maids were very nice.
Food was good, there was enough variety for us.
Bad points:
A big let down was the table service at meal times, if you're not there in the first hour, we would end up walking laps around the dining room with a full plate of food looking for an available table because the staff are not refreshing the tables quick enough. Literally 50% of tables were empty but still dirty and the other 50% were occupied, this was over an hour before meal closing time. You'd have to stand next to a dirty table until the staff member saw you, for them to reset the table, or ask them too. There is only one staff member per large area of the dining room and this was not enough.
Not only that, when you do get a table in the evening, it takes a long time for a server to come over and take your drinks order - sometimes you have to go up to them and tell them yourself. I also saw others go up to the drinks fridge to get their own bottles because staff did not attend to them. You're not allowed to do this, but staff were not around to see anyone do this.
Pool: The hotel has signs up stating "no reserving sunloungers" but the hotel doesn't enforce its own rules. All had towels on before the it opened.
Joel
Estada de 9 nits (ag. 2025)