2/10, Horrible
Peter
Viatge en parella
12 de juny de 2025
Què li ha agradat: Personal i servei
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
I recently stayed in the “Executive Room with Castle View”—and it was one of the most misleading, mediocre experiences I’ve ever had.
Musty Odor
The lobby and my room reeked of damp and mildew. At a five‑star property, I expected fresh, clean air, not a scent that suggested months without proper ventilation.
Spa View, Not Castle
I paid extra for a “sweeping castle vista with a moat and swan.” Instead, my window faced the spa: frosted glass walls and noisy steam rooms—no stone walls, no moat, no swan.
False Advertising
The online photos feature a serene pond and swan that simply don’t exist. That’s not a minor detail—it’s deceptive marketing that ruined any sense of romance.
Restaurant Fiasco
Despite boasting an on‑site restaurant, the hotel turned away its own guests at dinner. We were left with a tiny snack nook and a handful of bar stools. A five‑star hotel should never treat guests like afterthoughts.
Friendly Staff, Flat Experience
Yes, the front‑desk and bar staff were polite—but kindness can’t compensate for a musty room, misleading views, nonexistent amenities, and no proper dinner seating.
Bottom Line: If you value honesty, genuine views, and basic courtesy (like a dinner table), look elsewhere. This property trades on fantasy images and delivers only disappointment.
Peter
Estada de 2 nits (maig 2025)