2/10, Horrible
pamela
23 de set. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
The Hotel is situated in a lovely location with views over the Saguenay Fjord but is lacking in atmosphere, comfort, very dated with a dining room/bar with basic tables, no soft seating & very limited dinner menu. No lunch menu but Breakfast was passable. The two other reception areas were cluttered with boxes & bits of furniture. The lift was antiquated & one had to hold the selected floor button until arriving else it would stop mid floors. Our bedroom was OK, good view. Check-In was dreadful, the receptionist Chantal was rude, when I asked her to repeat how to use the lift, "what language do you speak" was the reply! When I asked for recommendations re. outdoor trips the reply was, "everywhere is beautiful, check Goggle" .... no mention of the National Park 30 minutes away & the fantastic walking, boating, kayaking etc. Our room wasn't serviced on Day 2 & instead of apologising, it was suggested we hadn't used the appropriate "Make up the room card". Basically, this hotel has the potential to be good but has been spoilt by poor management & ill trained and lazy staff. In addition, the Hotel Website English Version requires updating e.g. timings for Breakfast & facilities that don't exist!
pamela
Estada de 3 nits (set. 2025)
