2/10
The most awful customer service experience of my life! Booked through Expedia and accidentally book under my husband's name (my bad) but with my credit card, called and got it changed to my name and they still would not give me my room!
They were insanely rude, snaky, and mean! Called Expedia... Expedia called them and they still would not give me the room or a refund and the Expedia employee said that the front desk lady was super rude to her as well! Now I'm stuck having to book a different hotel with my three little kids! And I'm out $300 between to two hotels. Do not I repeat do not book a room here! Incident happens 6/14/2025 3pm. Ridiculous! I have stayed at so many hyatts and will never stay at one again!!
Bryce
Estada d’1 nit (juny 2025)