6/10
The staff were pleasant, helpful and friendly and went above & beyond normal service, and we thank particularly Jay & Grace for their help.
Our rooms were on the top floor, which if you have mobility issues could be a problem. However, on check-in Jay helped us up to the second floor with our luggage and did his best to make it less of a struggle. I would say for anyone who is disabled, this hotel is not for you. The hotel doesn’t have a lift, but we found out, it’s a listed building (built in the early 1800’s), so renovations are limited.
Overall the sea view rooms are comfortable and clean, but the decor is very tired and the bathrooms could benefit from some general maintenance.
The cleaning staff were very friendly too, and accommodated our request for extra pillows - lovely ladies.
We had breakfast on our first morning, but our experience wasn’t great. The waitress was quite curt and seemed not to want to be there. The food was lukewarm and seemed to have been cooked long before it was served to us. Due to this, we opted to go out for breakfast on our second morning.
Overall, the hotel was convenient for the hovercraft, and whilst it was a trek up Union Street hill, we did find out that the number 9 bus goes from the port up to the library where you can alight, leaving a short walk downhill to the Yelf’s, which is a lot easier on the knees!
Many thanks once again to the lovely staff at the hotel and I hope this review will be helpful to future travellers to the IOW
Mrs
Se alojó 2 noches en junio de 2025
