2/10, Horrible
Steven
Viatge en família amb nens petits
2 d’abr. de 2026
Què li ha agradat: Personal i servei
Què no li ha agradat: Neteja, comoditats
We checked into this hotel on Monday and immediately noticed issues. The first floor smelled strongly of cigarette smoke, the floors looked like they hadn’t been vacuumed in quite some time, and the hallway walls were covered in scuff marks.
Our room on the second floor was no better. The door itself was heavily marked, as if it had been kicked or damaged repeatedly. When we entered, the room smelled stale and musty. The floors in both rooms were visibly dirty, as though mud had been tracked through and never cleaned. In the bathroom, there was a dead cockroach on the floor.
The condition of the bed was especially concerning. The curtain around the bed was torn and frayed, and the bedding was covered in hairs of various lengths and colors, along with other debris. One of the beds had a large yellow stain in the center that appeared to be from urine and had not been properly cleaned or replaced.
I will say the front desk employee was very kind and apologetic when I raised these concerns and offered a different room. However, due to the condition of the property overall and the fact that we were traveling with a one-year-old child, I did not feel comfortable staying in another room.
I later contacted the manager, who apologized and said he would work with Expedia to issue a refund. As of now, I have not received that refund. While I appreciate the polite staff, the cleanliness and condition of this hotel were unacceptable, and I would not recommend staying here.
Steven
Estada d’1 nit (març 2026)