6/10, Acceptable
Ryan
Viatge en parella
1 d’ag. de 2025
We specifically booked this hotel because we would have five days in Rio de Janeiro and knew that we would be spending some downtime at the hotel and it was one with the pool. First day we got there. The pool was operational so we had planned to swim the next day after we went to Christ the redeemer. We get back in the pool has no water in it and they said they had to do emergency repairs and that it would be open the next day. The pool didn’t open the rest of the five days that we were at the hotel and it was just a very big letdown. We wish that we would’ve talked to them about putting us in a different hotel with a pool after the first day, but we are promised that it would be open the next day. Then on the third day of the trip, one of the two elevators broke and we were left with one elevator between 11 floors. The wait time was horrible. Other than these complaints, the staff was great. The breakfast was great and the room was great.
Ryan
Estada de 5 nits (jul. 2025)