4/10, Deficient
Amanda
Viatge amb animals de companyia, Viatge en família amb nens petits
11 de nov. de 2024
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, comoditats
The pros: property is very clean and the breakfast was outstanding. It is very close to the beach and restaurants even in the off season was a good location. The staf works very hard but they are not professional hoteliers. The cons: it is a bed and breakfast posing as a hotel so some nutty things happened during our stay. When we arrived the owner checked us in. He was clearly intoxicated and was incapable of communicating the parking situation. He directed us to park on the street in what we discovered to be a tow away zone the next morning. When we asked staff about the electric charging station and the parking we were met with a very high premium and a repeatedly long explanation as to why we would be charged. I was then told we can figure out parking wherever we want. I pointed out that there was self parking facility listed on their amenities to finally be informed that it was a public lot down the street. The staff member was clearly shaken by the incident but admitted that she was not clear as to why that was not communicated when we checked in. Although the miscommunication was clearly not our doing, we were met with icy service, a lot of eye rolling and avoidance by staff for the rest of our stay. There was also a complaint about our teacup dog barking for a few minutes, mind you in a “Pet Friendly” hotel. When checking out they added a pet charge although they list Pets Stay Free. Again, I was met with bad attitude but they did end up waiving fee.
Amanda
Estada de 2 nits (nov. 2024)