2/10, Horrible
Athena
21 de set. de 2025
I originally booked my stay from Sunday to Friday and when booking it said that I could cancel up to a day before. On Sunday when I got to the hotel, I found out my days changed for work and I didn’t need Thursday night. I called Expedia and they said it should be no problem to cancel it because it’s several days ahead of time. Expedia contacted the hotel several times and were treated very rudely. I was asked to talk to the hotel staff, and this was the third time that this particular hotel staff was extremely rude and disrespectful to me. I also heard her being rude and disrespectful to others and saw two other guest storm off after absolutely horrible customer service. After dealing with this every single day and trying to get it resolved, I finally gave up which is probably exactly what they wanted to happen. In the end, it was more about the customer service and absolute disregard for guests.
Athena
Estada de 5 nits (set. 2025)