4/10, Deficient
Puawai
3 d’ag. de 2025
Kia ora,
Thank you for having us.
We had a few things that could have been better. The customer service was very poor especially from our reception staff.
When asking for assistance from reception, the attitude and lack of respect from the elder ladies was disgusting. We did not feel comfortable from the complaints. We asked for assistance for transport and the response was with negative attitude. The room had a tv with no channels and an HDMI input. We called reception to ask if they had a cord to connect our laptop to watch shows and they didn’t even know what an HDMI was. We had been asking the bartender to fill our water bottles up which was very nice and during dinner, we were charged for a glass of water. The food is expensive and we waited a while for our food. We had tsunami warnings a couple of days ago and none of staff knew anything about it and we’re not as alert as we were scared.
Over all, the service specifically from reception staff was very poor. We would not recommend this property to
Puawai
Estada de 5 nits (jul. 2025)