4/10, Deficient
Akos
Viatge en parella
12 de maig de 2025
Què no li ha agradat: Personal i servei, comoditats
We had high expectations for this hotel, as it is one of the most expensive options on the island (we paid $340 per night). Unfortunately, the experience—especially the breakfast—fell far below what one would reasonably expect at this price point.
The breakfast was poorly presented, with dirty-looking baskets holding bread, cheese, and cold cuts. No vegetables were available, and the boiled eggs we requested were inedible. One morning we were told we couldn’t order a cappuccino because the machine was broken; later, we were told we could have one—but only for an extra charge. At this price level, basic items like a cappuccino should be standard, not an add-on.
We understand the logistical challenges of supplying a hotel on the Galápagos, but the price should reflect that reality—not use it as an excuse. A much more affordable hotel just a few minutes away offered a similar standard, and at that price, we would’ve had reasonable expectations. But at $340/night, the value simply wasn’t there.
We expressed our concerns and requested to check out early, but the manager and owner were not understanding. They only offered a refund for the breakfast. A true hospitality professional should understand that guests are paying for comfort and time. If the included breakfast is unacceptable, guests are forced to find alternatives—losing time and convenience they paid for.
We believe the hotel should seriously reevaluate what it offers at this price point.
Akos
Estada de 3 nits (abr. 2025)
