4/10, Deficient
Kaylee
Viatge en grup
4 d’ag. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
This place had really good ratings and looked so cool. It seems like an awesome idea but we were really disappointed when we got there.
We asked for an early checkin, which was really nice of the owner to give us, who communicated through WhatsApp.
When we arrived we couldn't find any staff for about 15 minutes. They came from the direction of our dome and gave us a key. We didn't do a formal check in or check out, they just gave us the key and showed us to the room which had black hair all over the bathroom, in the bed, as well as crumbs in the bed wrinkles and stains like the sheets had been used and not changed. There were several LARGE insects in the room under the table which seemed to have been missed by the staff. The shower head only was a trickle and leaked and the water temperature fluctuated a lot. The pool was FULL of very large bugs. I understand Costa Rica has bugs and I don't mind, but the state of the room was upsetting to say the least.
I think the property has a lot of potential but needs better management so guests can feel more comfortable. There is no excuse to turn over a room in that state when there are so many vacancies.
Kaylee
Estada de 2 nits (ag. 2025)
