4/10, Deficient
Angela Rose D, PENSACOLA
31 de jul. de 2025
Què no li ha agradat: Personal i servei
Aside from the fact that it is older and in an industrial side of town with nothing nearby, except a literal homeless camp, the customer service was the absolute worst. I am not at all demanding or picky, I knew what I was getting when I booked a La Quinta Inn for a last-minute and short stay. But, I was not expecting, nor did I appreciate the absolute blatant rudeness of the front desk staff. The dark haired short skinny male, wearing glasses, and earrings, at checkout 0245-0300 morning of Monday 28 July is the sole reason for the two star review. He is not at all a credit to your establishment nor does he reflect a desire to even work there. I saw cameras in the lobby, so I’m assuming our interaction was recorded if anyone would like to see him not even bother looking up as I stood at the counter directly in front of him for check out. You will see he only speaks when I say hi and even then he has an immediate attitude and sarcasm as if I disturbed his phone or computer time. Not a good way to start a day not a good reflection of a brand not at all ideal for front desk service he’s likely better suited for janitorial or food prep in the back away from the public. I would not stay there again nor would I recommend it to anyone else at least the other things can be overlooked, but there’s no excuse for poor front desk staff in the hospitality industry.
Angela Rose D
Estada de 3 nits (jul. 2025)