6/10, Acceptable
Suzanne
Viatge en parella
30 de jul. de 2025
Què no li ha agradat: Personal i servei
Overall, we had a nice time but mainly because of the beach and the area. We arrived an hour early and asked if our room was ready, to which the lady sarcastically replied “No! We are fully booked so we’ll call you when your room is ready at 3:00”. So we headed to the beach and waited for the call - nobody ever called us. We returned around 6:30 and found our room had been ready for awhile but nobody bothered to call. The staff seem overwhelmed, disorganized and unhappy. When we asked for a later checkout, we were told no, again they were fully booked. When I said it was so we could pack our belongings since we arrived from a morning kayak tour, he said fine, but just to grab our luggage.
When we came to the buffet breakfast right when they opened to ask if we could take food to go since we had an early morning kayak tour, we were told no so we inhaled our breakfast in 5 min.
The building seams rooms seem quite dated and due for an upgrade. The bottom of the pool floor was lifting and bubbling up. The rooms were dated and the bathroom had a half-glass wall by the shower that still didn’t block the water from spraying over the floor. There was also a faucet under the sink, not sure what that’s about.
The gentleman who helped us with our luggage and parking upon arrival was the exception, so lovely and we were grateful to him.
This place has potential if they invest in upgrades and customer service training for staff. Location was great, close to many restaurants and shops.
Suzanne
Estada d’1 nit (jul. 2025)
