Piazza delle Erbe

The best staff, amazing people!!!!

Difficult to write this review. We chose a room in an annexed building, but didn’t know it would be an apartment building several minutes walk from the hotel. Therefore we had no real use of amenities offered such as breakfast, etc. Our room was up several flights of stairs in a very old building. Initially we didn’t feel very safe; just very isolated. The first room was terrible, the next day we were switched to a bigger/better room in the same annex. Rooms are tired, need painting, bed was small, pillows uncomfortable too. Shower was dismal. To be fair to the manager, he did switch our room after one night. He also sent Prosecco to us, but we don’t drink it. Upon leaving he gave us a bottle of local olive oil. So in honor of him, he tried. But, he was unable to make any changes as the property was completely full. He was aware we were very displeased. We would suggest another property for your stay.

Property is a very authentic Venice hotel. The a/c in the room did not work well and shuts off when no one is in the room. Front desk was very accommodating to leave a key in the room control while we were gone to keep the temperature down and got us a fan to help.