2/10, Horrible
Nora, La Mesa
Viatge en parella
24 d’abr. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
My experience and management didn't even reply to me:
I am writing to formally file a complaint regarding my recent stay at Wyndham Sea Pearl. My experience was far below expectations and caused significant stress and discomfort during what was supposed to be a celebratory trip for my 40th birthday. We arrived at the hotel around 1:30 AM after over 23 hours of travel, exhausted and eager to rest. Unfortunately, the welcome we received was far from hospitable. The staff at the front desk were arguing among themselves and did not greet us upon arrival. When I requested our room information, the staff member who assisted us provided minimal details and seemed dismissive. When we entered our assigned room, we discovered that it was in poor condition and found mouse droppings on the tray with the toothbrushes and shampoo. Feeling extremely uncomfortable, my husband inspected the room further, but we reluctantly decided to sleep and address the issue in the morning.
The following day, I requested a room change. Initially, the staff claimed no rooms were available but promised to relocate us later in the day. After packing our items and preparing to leave for lunch, I visited the front desk to confirm the arrangement, only to find that no one seemed aware of the request. After reminding a staff member of the situation, we were finally assured of a new room. Upon returning to the hotel, the new room presented a different issue: roaches. This was the final straw for us.
Nora
Estada de 5 nits (gen. 2025)