6/10, Acceptable
Nila
Viatge en família
18 de nov. de 2025
Upon Arrival the Hotel couldn’t find my reservation that I booked through Expedia in May 2025. Turns out they cxld my pay at the hotel reservation due to inability to charge my card prior to arrival. Isn’t the idea of pay at the hotel is to pay once you arrive? They tried calling me while driving through the desert with no cell service. Luckily I was still able to get a room after a 5 hour drive.The room was nice and comfortable (1 bedroom suite with a kitchen) however the door to the balcony was very difficult to open, the shower drain was partially clogged,the vents in the room were covered in thick dust and the TV’s in both rooms didn’t work properly and took 2 of my 3 nights stay before getting it fixed. Also requested an additional luggage rack to avoid putting my son’s suitcase on the floor. After two days they said they didn’t have one. I guess after paying $393/night I didn’t expect to have so many issues..maybe it was a fluke I’d probably stay again but definitely not for that price.
Nila
Estada de 3 nits (nov. 2025)
