2/10 Horrible
Ricardo, Taylorsville
Viaje en familia
21 de nov de 2025
Aspectos negativos: Servicios y instalaciones y estado del alojamiento
Stay away from this place. First, I made a reservation for a room with two queen beds and when I got there, they told me that they had given my room to somebody else. I drove from Sat Lake City to Mesa all in one day. The only option that they had was one room with a "queen" bed but it was a full bed. We cannot fit two people in this bed. The guy at the front desk told me that they had a couch well they did but it was very small. Nobody could sleep there. I took the room because we were extremely tired of our trip for a soccer tournament. After, we got to the room I noticed that we only have towel and we needed extra towels and sheets but nobody was at the front desk. The guy was gone. There was no one to help. I contacted Expedia to get any help and they offered me $20 for the inconvenience. That was a joke. We ended up booking at a different hotel and tried to get our money back from this place but got only $80 cash after begging for it the following day. I explained that we tried to return the room right after we got there but they said that he needed to leave right away and he cannot refund me for the day. Also, there is a train that goes by and you can hear it in your room very clearly. Again, stay away from this place, it is not worth the risk for you or your family. It was terrible service.
Ricardo
Se alojó 2 noches en noviembre de 2025