4/10, Deficient
Rebecca
14 d’ag. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
First of all, I booked a handicap room with a roll-in shower for my husband, who is a new amputee. I have had to do this several times in the last month and every hotel we have stayed at has a bench in their roll-in showers so did not think anything of booking that type of room at your facility. When I get in the room and learn there is no bench I go to the front desk and explain the issue and ask for a chair. Interestingly enough neither of the ladies knows where the chairs are kept to get me one and housekeeping was gone. Also no extra towels are available either. So 3 people in our room and we are a towel short. We go to make up the pull out coach bed and there is no bedding at all for it. So we call down to the front desk and a very nice gentleman answers the phone and says he will bring up the bedding. It did take some time but we got it. When I saw him I explained our issue with the shower bench and lack of towels. He said Oh, I can find you a shower bench. Just give me a few minutes. Within 5 minutes, I had the shower chair and more towels. He also mentioned that neither of the ladies said anything about me needing the shower chair, which means to me that I would not have gotten it in the morning like they promised. That was laziness on their part is all.
Rebecca
Estada d’1 nit (ag. 2025)
