"From our after midnight arrival to the manager who went out of his way to change us from one type of handicap access room to one that was better suited to my needs. This property was run like a well oiled machine. The staff overall was polite and helpful, which obviously was made possible by the manager who seemed to treat them all the same way he treated guests (kind and helpful) even when he wasn’t in the building the staff was exceptional. A rare find these days"

"The room we stayed in was just right size and comfy, with fast Wi-Fi and everything we need. The bathroom was okay, but the shower area only had a curtain to keep things in, which wasn’t the best. The breakfast was great, with lots of hot food to choose from, and you could even order from the kitchen. The cleaning could use a bit more work, though—there were visible stains on the toilet and heavy stains on the tea kettle."

"Had a great stay"

"Hotel is in a good location ( near train station ) + local buses for travel all around the west midlands and beyond. Hotel is clean and quiet. You really do not interact with staff as they are only there ( if needed) upon check in."