6/10, Acceptable
James
Viatge en família
30 de jul. de 2025
Què li ha agradat: Neteja, comoditats
Hotel was clean and spacious. Check in time was at 3 and we arrived at 4 to find that the room was not cleaned and available yet. We had driven about 600 miles and were tired. I have some mobility issues due to a recent surgery and needed to get settled into a room to rest. We were told that they did not know when the room would be ready but that we could leave our phone number and they would give us a call when it was ready. We had no place to go and nothing to do so this was very frustrating. We asked what are we supposed to do and was there another room that was clean. There were no other cars in the parking lot but apparently there were also no available clean rooms to be had. Came close to just looking for another place to stay. Would have been frustrated but satisfied if the clerk would have made an attempt to get us in another room or even assured us that our room would be available at a set time within a short period of time. We drive around town but after driving all day this was not something we wanted to do. We did get a call within about 10 minutes that the room was ready. We would have just waited if we had known they would get it ready so soon.
James
Estada d’1 nit (jul. 2025)
