"The property is beautiful, staff extremely friendly, and great amenities. However, if going in the summer months be aware that some rooms have no air conditioning. When booking a room I saw nothing that indicated which rooms had no AC and only learned I had been given one of those rooms when I walked in to find it very hot. It’s tough paying $1000/night for no AC. "

"All staff members were friendly & helpful. Comfortable & great views Accessibility access in & out of the hotel is difficult, there is only one exit to the lake without steps however you have to navigate 3 sets of door, only 1 has a push button"

"we arrived late at nigh (about 10:30) due to flight problems. When we checked in, no one told us about the free breakfast with the gold rooms or anything else - just gave us a key and told us to have a nice stay "

"Wow!!! What an amazing trip my husband and I had visiting Banff and staying in the Fairmont Gold in Banff Springs. The staff truly roll out the red carpet and made a very memorable experience. The food was great and the spa was lovely!"