2/10, Horrible
Jon
Viatge en família
2 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
My wedding band that I have now had for 15 years was unequivocally stolen from my room. I always take my ring off at night and place on my bedside table. The safe was not working in the room.
I unfortunately forgot to put on my ring as we headed down to breakfast and then ultimately afterwards decided to walk over to the beach and swim. I remember feeling uncomfortable that I did not have my ring on but nevertheless have an expectation that it not be taken either from this “4 star resort”.
Later on that afternoon when we got back to the room housekeeping had been there and my ring was no longer where I left it. I searched the room to no avail.
The hotel said that they would check the cameras from outside of the room but that obviously this would not reveal the culprit as there are no cameras in the room. I received an email from them a day or two later after calling multiple times that had the subject line Lost Ring.
My ring was not lost within my room. Clearly for 15 years I kept up with the ring that means so much to me. In retrospect I should have gone back to my room. The hotel in their email showed that at 12:26pm the housekeepers were in the room.
I am furious at myself for not going back to my room after breakfast. Unfortunately you cannot go back in time because if I did I would not have booked at this second rate hotel to begin with.
If you decide to stay at this hotel make sure you place anything of value in a functional safe. Good luck.
Jon
Estada de 2 nits (jul. 2025)
