2/10, Horrible
Scott
Viatge en família
8 d’ag. de 2025
Terrible experience the initial staff was very friendly and then it turned into a nightmare between Expedia and the hotel it’s self, I had, had a confirmed reservation through Expedia only to arrive at the hotel that I had no reservation planning on a week stay to be informed they had no rooms and they were completely unwilling to help and I was on my own to deal with Expedia which wound up being over to hours on a phone call to have nothing resolved other than getting a refund back and being set on my own to find another hotel for a week with my family as to this hotel and the way they handled trying to resolve a problem or coming up with a possible solution they fully seemed to care less I would never recommend them or to anyone wanting to stay there unless you like to be treated like you don’t matter and yes I’m extremely disappointed with what should’ve been an amazing week being at what the pacific coast.
Scott
Estada de 5 nits (jul. 2025)