6/10, Acceptable
Karen Roxana Artica
Viatge en família
26 d’oct. de 2025
Què no li ha agradat: Neteja, comoditats
The location of the property was great — very convenient and in a safe area. The staff was friendly, welcoming, and gave clear instructions before arrival, which made check-in easy. The pool was also clean and enjoyable, and I appreciated that only guests staying on the property were allowed in.However, parking wasn’t ideal since we had to park quite far from the building where we were staying. When we entered the apartment, the couches looked very worn, and the overall cleanliness could have been much better. In the master bedroom, there was hair in the shower and the bottom sheets were stained, as if splattered with sauce. The kitchen counter by the stove had sugar or salt spilled on it, and one of the cups we grabbed had a lipstick stain. In the third bedroom, we even found a rotten banana inside a cabinet.We ended up cleaning the apartment ourselves and washing the sheets since I really dislike calling to complain. During our stay, we had to contact the front desk twice for maintenance. The first time was for a backed-up toilet, which was fixed promptly. The second was because none of the TVs were working in the living room or bedrooms. The maintenance person who came was kind and helpful—he fixed most of them but couldn’t repair the master bedroom TV due to a missing cable.On the last two nights, the upstairs neighbors were very noisy—lots of thumping, running, and moving furniture late at night, which made it hard to relax.
3 out 5 stars
Karen Roxana Artica
Estada de 5 nits (oct. 2025)
