Casa entera

Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!

Galería de imágenes de Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!

Una mesa de billar con tacos, un dardo y una foto enmarcada en la pared.
Cocina moderna con armarios blancos, electrodomésticos de acero inoxidable y una isla central con asientos.
Una sala de estar moderna con un sofá, una mesa de centro y un comedor con sillas.
Un dormitorio con una cama grande, un ventilador de techo, una mesita de noche, una silla y obras de arte en la pared.
Una piscina con cerramiento de vidrio, rodeada por un patio empedrado y vistas a zona boscosa.

Comentarios

8,6 de 10
Excelente

Casa entera

5 habitaciones4 baños10 huéspedes

Servicios populares

  • Piscina
  • Bañera de hidromasaje
  • Cocina
  • Lavadora
  • Secadora
  • Wifi gratis

Añade las fechas para ver los precios

Acerca de este alojamiento

Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!

  • Esta villa de 5 dormitorios, 3. 5 baños recientemente renovada garantiza un retiro tranquilo y confortable, con capacidad para 10 personas cómodamente.

    Cada habitación cuenta con su propio televisor de pantalla plana grande. El dormitorio de la planta baja cuenta con una suite principal con una cama king size, un amplio baño con cabina de ducha y bañera, un dormitorio de matrimonio, un dormitorio con dos camas y un medio baño. Arriba hay otra cama King size, un baño y un dormitorio con literas.

    La gran cocina totalmente equipada cuenta con encimeras de granito y electrodomésticos de acero inoxidable. Disfrute de las comidas en el área de comedor, desayunador o incluso en el patio al aire libre. El plan de piso de concepto abierto les permite a todos estar juntos, ya sea que estén viendo la televisión o cocinándose deliciosas comidas.
    El espacio al aire libre es perfecto para asar mientras observa a los niños divirtiéndose en su propia piscina privada. Además, el Área de Conservación te brinda la tranquilidad de relajarte después de un día en el parque.

    Lavadora y secadora, Wi-Fi gratuito, TV por cable, sala de juegos increíble con dos televisores LCD, dos consolas PS4, 4 sillas de juegos profesionales, mesa de billar profesional y tablero de dardos están incluidos junto con el acceso a la hermosa casa club, piscina climatizada estilo centro turístico, gimnasio, tienda de artículos diversos y otras comodidades.

    ¡Disfrute de Windsor Palms, que ofrece una vida al estilo de un centro turístico cerrado en su máxima expresión! Este hermoso complejo de vacaciones de Orlando se encuentra a solo 2, 5 millas de las puertas de Walt Disney World. El lugar perfecto para que las familias disfruten de Disney Magical Gatherings.

    El calor opcional de la piscina está disponible por $ 25 / día + impuestos. Recomendamos agregar calor de la piscina a su reserva entre los meses de noviembre y abril.

Servicios del alojamiento

Piscina/spa

  • Bañera de hidromasaje
  • Piscina compartida
  • Piscina privada

Internet

  • Disponible en la casa: wifi gratis

Aparcamiento y servicios de transporte

  • Las opciones de aparcamiento de las instalaciones incluyen garaje

Cocina

  • Cafetera y tetera
  • Frigorífico
  • Hervidor eléctrico
  • Horno
  • Lavavajillas
  • Licuadora
  • Máquina de hielo
  • Microondas
  • Placa de cocina
  • Tostadora
  • Vajilla y utensilios de cocina

Restaurante

  • Mesa de comedor

Dormitorios

  • 5 dormitorios
  • Se proporcionan sábanas

Baño

  • 4 baños
  • Champú
  • Ducha
  • Se proporcionan toallas
  • Secador de pelo

Zonas comunes

  • Mesa de comedor

Entretenimiento

  • Televisión

Zonas al aire libre

  • Parrilla de barbacoa

Servicios de lavandería

  • Lavadora
  • Lavandería

Espacios de trabajo

  • Despacho

Confort

  • Aire acondicionado
  • Calefacción

Mascotas

  • No se admiten mascotas

Características especiales/accesibilidad

  • Alojamiento libre de humo

Servicios e instalaciones

  • Plancha o tabla de planchar

Aspectos destacados de la ubicación

  • Cerca de un zoológico

Actividades

  • Acceso al campo de golf (opcional)
  • Gimnasio
  • Parque acuático
  • Ciclismo en las inmediaciones
  • Parque temático en las inmediaciones
  • Pesca en las inmediaciones

Medidas de seguridad

  • No se ha indicado si hay detector de monóxido de carbono (el propietario no ha indicado si hay un detector de monóxido de carbono en el alojamiento; te recomendamos traer un detector portátil)
  • Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
  • Extintor

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Políticas

Entrada

Entrada a partir de las 16:00
Edad mínima para realizar el registro de entrada: 21 años

Salida

Salida antes de las 11:00

Instrucciones especiales de entrada

Recibirás un correo del propietario con las instrucciones de entrada y de salida.
La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática

Normas del alojamiento

Rules for this unit are as follows: Pets are not allowed. Smoking is not permitted. Children are allowed. The minimum age limit for this unit is 21.

Mascotas

No se admiten mascotas.

Menores y camas adicionales

En este alojamiento se aceptan menores.

Eventos

No se permiten eventos

Fumadores

No se permite fumar

Información importante

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Nuestro asociado, Vrbo, gestiona este alojamiento. Recibirás un correo suyo con un enlace a tu cuenta de Vrbo para que puedas modificar o cancelar tu reserva desde allí.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información sobre la zona

Esta casa de vacaciones se encuentra en Kissimmee. Club de golf Mystic Dunes y Campo de golf Reunion Resort Golf Course son excelentes opciones para los que buscan unas vacaciones activas, pero si lo tuyo son las compras, no te pierdas Complejo de entretenimiento Old Town y Centro comercial Disney Springs™. ¿Viajas con niños? Entonces una buena opción será llevarlos a Walt Disney World® Resort, ¡estarán encantados! Puedes aprovechar también para ver algún partido o evento en ESPN Wide World of Sports Complex. Ver guía de viaje de Kissimmee
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Kissimmee, FL

Qué hay en los alrededores

  • Campo de golf con búnkeres de arena, árboles y un marcador de bandera.
    Club de golf Mystic Dunes
    A 2 min en coche - 2.1 km
  • Una montaña con un telesilla, un lago y árboles.
    Parque temático Disney's Animal Kingdom®
    A 12 min en coche - 8.5 km
  • Un globo aerostático con diseño azul y blanco, una torre de ladrillo y palmeras.
    Centro comercial Disney Springs™
    A 15 min en coche - 22.1 km
  • Un dragón con una gema verde y un castillo azul al fondo.
    Parque temático Magic Kingdom®
    A 17 min en coche - 18.7 km
  • A large blue globe with the word "UNIVERSAL" in gold letters.
    Parque temático Universal Studios Florida™
    A 27 min en coche - 38.6 km

Cómo moverse por la zona

  • Estación de tren Kissimmee: 26 min en coche
  • Kissimmee, FL (ISM-Kissimmee Gateway): a 26 min en coche

Restaurantes

  • 7-Eleven
    A 7 min en coche
  • Starbucks
    A 6 min en coche
  • Del Taco
    A 7 min en coche
  • Buffalo Wild Wings
    A 6 min en coche
  • Drafts Sports Bar & Grill
    A 6 min en coche

Preguntas frecuentes

¿En Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney! se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!?

La salida se realiza a las 11:00.

¿Dónde se encuentra Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!?

Esta casa de vacaciones de Kissimmee para familias se encuentra a 2,8 km de Club de golf Mystic Dunes y a menos de 10 kilómetros de Walt Disney World® Resort y Campo de minigolf Bonanza Golf & Gifts. Island H2O Live! y Minigolf Disney's Winter Summerland también están a menos de 10 kilómetros.

Comentarios

Comentarios sobre Hermosa renovada 5 BD 3. 5 BA villa cerca de Walt Disney!

8,6

Excelente

8,2

Limpieza

9,4

Ubicación
19 comentarios de un total de 33 con una puntuación de 10 - Excelente
6 comentarios de un total de 33 con una puntuación de 8 - Bueno
6 comentarios de un total de 33 con una puntuación de 6 - Normal
1 comentarios de un total de 33 con una puntuación de 4 - Mediocre
1 comentarios de un total de 33 con una puntuación de 2 - Horrible

Comentarios

Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent stay, lovely house, few issues at the start but was dealt with quickly and efficiently by the management team.
Se alojó 19 noches en julio de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Excellent property!

My family and I absolutely loved staying here. The house was perfect size & had everything we needed for a fun week away from home. The sliding door was a little hard to open, but that was our only complaint. Absolutely amazing house, will stay here again!
Se alojó 4 noches en mayo de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Nice place

The house was cute and clean. We really enjoyed the pool and the property. Such great service too from managers.
Se alojó 4 noches en julio de 2023
Comentario verificado

6/10 Normal

Aspectos positivos: Ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
Came in late, door code didn’t work, 45 minutes to get in, messaged with Dennis through Vrbo messenger in November that we wanted the pool heated, they knew nothing about it. Pool was green when we got there, the pool loses about 200 gallons of water a day. Beds are harder than a rock, grill had no propane at all, two of the toilets are like sitting on rocking chairs. They did come turn the pool heat on, had the pool cleaned the next day. Communication was poor.
Green pool
Green pool
Green pool
What your feet looked like walking through the house
Se alojó 9 noches en marzo de 2026
Comentario verificado

6/10 Normal

Aspectos positivos: Llegada, ubicación y precisión del anuncio
Aspectos negativos: Limpieza y comunicación

Pool

Pool had bloody bandages and we asked for it to be cleaned after two attempts no one ever came or followed up with us
Se alojó 8 noches en agosto de 2022
Comentario verificado

4/10 Mediocre

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza

Unhappy

We arrival and the smell was so strong, there was an air freshener plugged in behind the couch. We complained and were told there was no air freshener yet there was. The frig was 50+ degrees and needed service, we were told to buy a cooler for all the groceries delivered as they could have someone come that night to fix. The internet did not work and after several attempts we were provided a whole new login and password and then it worked. The TV in the living room didn’t work until the tech came and removed it from the wall. We paid for heating of the pool and it was not hot and the tech that came said he would send someone to service the pool and no one did. We encountered 3 cockroaches throughout our stay and the vents were so filthy! Last but not least the beds were rock hard, we went to Walmart and buy foam toppers.
Se alojó 7 noches en mayo de 2024
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

A Windsor Palms Gem

We stay in Windsor Palms every year for an extended family vacation, and this was the cleanest most up to date house that we have ever rented. It was spotless. The kitchen and bathrooms have all been updated, the pool is a good size. The outside furniture is great quality and comfortable. There is a TV system which includes all the usual; Apps like Netflix etc. so the teenagers were happy at night. This house has A/C in the garage game room which is fantastic. There wasnt even a hint of an insect inside the house. We had a few very minor reasons to contact the management company and they reacted very quickly. A couple of very minor points to note. There are no PS4s in the house even though they are advertised. Looks like there is a gaming area but the consoles are not there. The spa/hot-tub can only be heated with the pool so if you are going in the summer keep that in mind. The TV system could do with an instruction booklet. We never worked out how to use the cable TV Very minor issues that do not change the 5 star rating of this house
Se alojó 8 noches en junio de 2022
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

NICE PROPERTY!

Just fresh off of stay at this property. Stayed 3 nights May 22,23,and 24. POSITIVES: The pictures are very accurate. The property is clean and well designed. It can easily house 6-10 people. There is plenty of room and not be on top of each other. The check in process was great. We checked in after midnight because of delayed flight and it was no problem. I recommend you tour the whole property because I asked for more towels nd there were some in other locations. All mattresses are very firm (hard) and from garbage disposal sometimes knat like bugs. Bugs not a deal breaker, but if you like soft mattress look elsewhere. I do recommend this property. Just wanted to be informative. Was so tired after theme park everyday mattress wasn't a problem. Drive to Universal was fairly easy drive 20-25 minutes. Magic Kingdom closer.
Se alojó 4 noches en mayo de 2022
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Multi Family event

This house has some great updates, and definitely has the room that was needed for our stay. A few things that were a bit disappointing were there was no pantry for our food. They have locked the pantry that is in the home, so we had to clear out a cupboard that had dishes in it to use for our food, otherwise we would have had to keep everything on the counters. They also didn't have a ceiling fan in the upstairs bunk room so we had to purchase two rotating fans to keep that room cool-even with the air on. In addition, the hot tub/spa never worked during our stay. We were told when we contacted the management company that we needed to purchase pool heat to have the spa work-we have stayed in MANY homes in the Windsor Palms establishment and this has NEVER been the case, the hot tub always worked without the pool being heated. However, we added the pool heat so we could get the hot tup to work. Unfortunately, that only ended up making the pool feel like a bathtub and the hot tub still didn't work. Very disappointed that for our entire stay we didn't have a working hot tub. Lastly, when we arrived the home had been cleaned previously, but when going through the master bathroom there was dirt on the floors and stains all over the walls/doors, and the bathroom vanity drawers had hair in them from the previous renters. While this home has quite a few updates and looks pleasing it also needs some repairs and the cleaning crew needs to make sure to do a thorough job. I would consider staying here again as the location is great, and the home overall is good, but I would want to verify that the items listed are updated/fixed ahead of time.
Se alojó 6 noches en abril de 2022
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio

Great house close to the parks

My family and I had a very nice visit at this house. The kids loved the game room and there was plenty of space for all of us. We would definitely stay here again!
Se alojó 3 noches en abril de 2022
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great place to stay

My family and I had a wonderful experience staying at this house. Will def come back when we are back in Orlando!
Se alojó 3 noches en abril de 2022
De un sitio asociado

6/10 Normal

Property review

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I had sent this already at the conclusion of our stay. See belowHi Mike -Thank you so much for the feedback and suggestions. We appreciate it a lot. We have created tasks for these to looked into and addressed. Once again we are sorry for the part of your trip that wasn't that enjoyable. Let me know if you have any other questions or if I can help you with anything else.Have a great day!Best regards, Lovely DatunGuest Relations E: 6751 Forum Dr, Suite 230, Orlando, FL 32821Toll Free:E: W: / On March 28, 2022, 4:40 AM GMT+8 wrote:Mavi – thank you for the response and crediting me for the issues with the heat pump. Overall, we have had a nice stay at the house and here are issues that I would address before your next guests arrive. • I have a lot of experience with pools and I could not feel any suction in either pool or spa bottom drains and there was no water coming through the returns on the pool / the spa returns were working. I would do a complete QC of all the pool and spa components.• There are these little bugs that we have been killing on the main kitchen island that appear to be coming out of the garbage disposal. • Outdoor pool area was not fully cleaned before we arrived. Trash left on the pool deck and the area overall could have been swept better.• Main sofa in the living room has quite a few stains • Gaming room setup: - all the pool sticks need new tips- all (3) controllers for the video games were dead and the cable that is needed to charge the charging station is missing so we could not play any of the video games On the last question of your survey that asks if I would recommend to a friend, I marked yes but that is provided the corrections above are made.
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

View was gorgeous and the house was beautiful.

It was great I honestly didn’t know the chair was broken or where it came from. We left the black wooden piece on the countertop not knowing where it came from. The chair costs as much as a night to stay there. My shoes where thrown away because the kids left them outside by accident and they were picked up by the trash man. We had a great time though.
Se alojó 3 noches en marzo de 2022
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

MLK Weekend getaway

Great property and location. Didn't get to enjoy the pool and sauna. The heat was turned on, on 1/15 at 12:54 pm and never got warm or hot to get in and I was still charged for it. Overall the house was great.
Se alojó 3 noches en enero de 2022
De un sitio asociado

8/10 Bueno

Labor Day Getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The stay was nice and relaxing. The management company was very attentive when contacted. Definitely recommended.
Se alojó 3 noches en septiembre de 2021
De un sitio asociado

8/10 Bueno

Wonderful Stay

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: wonderful stay
Comentario verificado

6/10 Normal

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio

My experience

The house was very nice. The pool area had lizard poop all over and we were not able to get a broom and mop for days. Overall, I enjoyed the space. I would like for them to clean a little better though.
De un sitio asociado

10/10 Excelente

Sun Palm Drive

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home. Fun game room. Great Pool.
De un sitio asociado

10/10 Excelente

Great stay!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home looks exactly like the pics! It was really nice and clean. The kids enjoyed the pool and game room! Great communication and fast responses from the host made our stay here wonderful! We will definitely be coming back again soon!
De un sitio asociado

10/10 Excelente

This home was a great size for our family

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was in great shape and beautiful de orated , the sliding glass door we had issues with for the first week and had to call Maintenace twice to come and fix. The bq was in rough shape but we were able to make it work — think it needs a good clean out. The mattresses must all be new and were a bit hard but again we were comfortable and got used of them Loved the location The pool was not heated until 3 rd day of our stay Overall great place and we would be interested in this place again for 3-1/2 weeks for March 2021 or if there is a six bedroom we would like to review The lounge chairs outside need new cushions and maybe a couple other chairs with high baits would be great to enjoy around the pool.. loved the large table for eating and playing board games
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

As expected

The house was clean, well appointed, nice finishes. Nice private community that has pride with the year round owners. Only issue we had the BBQ grill was older and not maintained well and needs to be replaced. Otherwise nice property.
Se alojó 3 noches en diciembre de 2019
Comentario verificado

6/10 Normal

Aspectos positivos: Limpieza, llegada, comunicación y ubicación

It’s hot

The property was exactly as described. Beautiful decor throughout. Nice neighborhood. Everything you might need in a kitchen was there and the game room was a plus. The beds were extremely uncomfortable (literally hard as rocks but manageable with all the blankets we brought with us. We called and complained about the AC not going below 75 but we’re told it will only go as low as 70. It never went below 75 which made it miserable with 9 adults staying in the home. At times it hovered around 78 which led us to go purchase fans to try and help. The game room was extremely humid. I had requested that the pool be heated so everyone could enjoy the hot tub in the evenings but even though I paid extra per day it never got hot until Saturday night. We checked in on Thursday. When you come in there is a security checkpoint which is nice as long as the people at the gate know what they are doing. We were told coming back in on Saturday night that our pass had expired...even though our check out was Sunday.
Se alojó 3 noches en diciembre de 2019
De un sitio asociado

10/10 Excelente

Fantastic house

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Stunning property, the management company faultless, any tiny problem was sorted immediately, Will recommend the complete package to anyone looking for a trouble free holiday
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio

Great Mini Girls Trip!

The house was clean, very modern, and beautiful! Just as described. A lot of space for the 5 of us! Check in and check out was a breeze. Lovely stay. Definitely will be back!
Se alojó 2 noches en julio de 2019
De un sitio asociado

6/10 Normal

Beautiful villa shame about the villa management company

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The villa is fabulous in terms of modernisation Not your typical standard Florida villa from the 90’s build However the management company that is representing this villa is poor and is letting the owner of this villa down. Company does not check that appliances are working after each guest. We had no oven for our entire stay...countless calls chasing and interrupting our vacation and then blaming that they were waiting on the owner for approval.. Air conditioning was not working, got told they would send someone out...nope!! By until I chased again and said I had children in my villa that they eventually did something. Pool area v dirty Bbq not cleaned from previous guests when the owner pays for this to be done Disappointed Waiting on reimbursement and I’m on my third email chasing again Would I stay in this villa again yes I would but this company seriously needs to invest in service that they so call “pride” themselves in... They need to meet customer expectations and ‘‘tis time they did not