6/10, Acceptable
Estela
Viatge en família
28 de des. de 2025
Què no li ha agradat: Neteja
The service and breakfast were acceptable, and the beds and bathroom were clean. However, our stay was negatively impacted by several cleanliness and maintenance issues. The room had a strong, unpleasant odor, similar to old and dirty carpets, and the corners were visibly dirty.
The sofa bed was a major concern. The sheets appeared not to have been changed and had hair on them, which was unacceptable. As a family of five, we always use the sofa bed, so this issue greatly affected our comfort.
We also noticed cockroaches in the common areas. There was no air conditioning in the common areas, and the air conditioning in the room did not work properly, making it difficult for us to rest comfortably. Additionally, the garbage cans at the front of the hotel were full, creating a poor first impression.
Overall, these issues need attention to improve the guest experience.
Estela
Estada d’1 nit (des. 2025)