Comentario verificado
8/10 Bueno
Barbara
29 de ago de 2026
Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
We stayed for four nights and overall had a positive experience. The hotel is beautiful, modern, stylish and very clean. The staff were also consistently friendly and genuinely helpful. Whenever we had an issue, they tried to find a solution.
However, the hotel still feels like it is finding its footing. At times, staff seemed unsure about procedures, what was included or what they were allowed to offer, which made the service feel somewhat unorganized.
We also felt the hotel lacks a clear concept. It presents itself as a luxury spa and relaxation hotel, but children are allowed to run around the cabana area, which can be disruptive for guests looking for peace and quiet. A clearer separation of family and relaxation areas would help.
The housekeeping concept was another disappointment. Fresh towels are only provided every three days and cleaning is very limited. For almost €900 for four nights, we expected a higher standard. There were also no towels available in the sauna during any of our three visits, which may explain why guests were taking them from their rooms. Bathrobes and slippers, which were stated as included when booking, were also missing.
If housekeeping is limited, basic cleaning essentials such as a broom should at least be provided in the apartments.
Finally, service at the pool bar and restaurant was quite slow, with drinks sometimes taking around 40 minutes despite there being there being very few guests.
Se alojó 4 noches en agosto de 2026