We just returned home from our stay over the long weekend. We stayed Friday through Monday. My husband and I have three children ages two, five, and seven. The check-in/out process was smooth. I liked that they had things available for the kids such as games/books. Convenient location right on the first level & view of the pool. Pool had a large rust stain in the bottom of it that extended through the majority of the pool. My kids kept asking what it was. The twin pullout in the master bedroom had a mattress cover on it that was stained with red kool-aid maybe and black dirt I guess. I found eyelash clusters on the end table in the hall bedroom. The laundry key that was attached to the lanyard did not open the laundry room door.. when we reached out to the rental company asking about the key. They just told us that nothing has changed with the key and that it is supposed to work. We never could get the key to work. I think my husband did manage after a long time of trying to turn it and luckily it opened once but then I was nervous to put anything in there because what if we weren’t able to get the door back open again, and our stuff was left inside. The comforter in the master bedroom was sprayed so strongly with some sort of cologne or perfume that when sleeping one night I was gagging from the smell and finally, I could determine where it was coming from. It was coming from the comforter. The floor was filthy. Our feet were all black. Sticky remotes, even when cleaned.