6/10, Acceptable
Iva
Viatge en família
15 de jul. de 2025
My unit was okay until we went out on 7/12 to do some site seeing, we left our room air on 68 when we came back it was like a sauna. I complained and they said I should have left it on 60, which it didn't even go that low, then I thought I was getting a unit with a pool, which was not at this location. I liked the price & I did reserve 2 rooms for my stay. When checking in I had to put everything on a Credit Card, which I wasn't planing on doing, but I did. I had just opened a new credit card so all I had on me was a check to use for this, but they would not take it, Then they didn't take any checks, which was very inconvenient for me, but I did have another credit card that I was able to use. I also asked for extra towels on 7/11 & extra cups. Didn't get the towels until late 7/12 & then our trash was not taken out until 7/13. So that was not good for us. Our room was okay & I liked the price, but when I checkout they went to make sure the rooms were not damaged in any way before they gave me back my deposit. They were very rude as far as I am concerned. Telling me I should have put the room at 60 & not taking out my trash. I was only there to sleep, but they didn't even want to take anything off of my bill. I just thought rude. Like I said we were just there to sleep which we did. I paid for both rooms as we were there to celebrate my sister's 90 birthday. It was a wonderful trip for us to do that so, that will never be taken away from us.
Iva
Estada d’1 nit (jul. 2025)