6/10, Acceptable
Ashley
Viatge en família
10 de jul. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
I had some reservations while booking this hotel due to the mix reviews. So let me just start with the good things first. The hotel is absolutely beautiful. Great location. Good food. And good staff members. Much thanks to Mohammed, happy, Monica, Aida and resturant manager, Hassen for all your great hospitality and assistance. We truly appreciate you. Now the manager not so was good with communication. Our second day staying here we returned to our room with no bath towels, and the water shut off. When we went to the manager about this, where we were informed that there were two towels with makeup on it and one towel missing from the room. He tried to argue that that wasn’t the reason why our water wasn’t on that it was some sort of technical issue. However, both of our neighbors had their water working just fine. He went on to tell us that there would be a $20 charge for each towel that was damaged with make up and the one that was taken from the room. This nearly ruined me preparing for my birthday celebration as we were already in the crunch for time. Nonetheless, we were able to talk to him and settle everything out. After my birthday celebration and things settled down the next day I did discuss with him about properly communicating with guess. He did not end up charging us for the towels, and he did apologize about the mishaps as he saw how upset I was and my mother told him we were never coming back. He doesn’t seem to be a bad guy, and accepted the feedback.
Ashley
Estada de 3 nits (jul. 2025)