North End

Don’t stay at this hotel. They baited and switched the hotel room to an oceanfront room, which usually should be lovely; however in this case it was horrific. Hundreds of people are outside with many boom boxes playing music loudly. The music played until 4am. The shower was broken and the air conditioning didn’t work. They told us they couldn’t move us and would not refund my money. We called around the island and there was no availability. The next day, my husband begged them to move us and they did. The second room was a small cement style room and very dirty. The plumbing was not working and the room smelled of sewer. We begged for another switch but were told no. At least the air conditioning worked in this room. I brought my entire family to this hell hole and want to warn you never to go here. The staff at the pool were stealing alcohol and playing music loudly. They cleaned the garbage bins by dumping them next to the pool. It was dirty and disgusting.

La ubicación muy buena su personal muy eficiente Pienso que los baños ( sanitario ) necesitan un mantenimiento

First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here and never will recommend it. And very bad on Expedia to even advertise them and should absolutely not