6/10, Acceptable
Lisa
Viatge en família
24 de set. de 2025
Què li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Has potential to be excellent but is currently uneven. From check in to departure we experienced both outstanding and disappointing details. Check in desk had no one there when we arrived. Then the young lady who emerged from the back room carried on with her eyes glued to the screen in her hand and ignored us. Finally a young man returned from what he was doing and acknowledged us. No one at check in shared any details about the property such as how it was laid out , where to park, what amenities they had, what their dining options were. No one asked if we needed info about the town . Overall a very poor front desk and check in on the Sunday we arrived. The room was large and well appointed but not as clean as you would expect. The restaurants had some excellent food and three excellent servers but were woefully understaffed leaving us waiting too long to get greeted at the table, get water and get to order. Once the server arrived they were excellent. Same with the meals. The spa was the biggest disappointment. I would say do not bother. They overcrowd it. Especially the hydrotherapy circuit. Not enough room and not cleaned well enough. And that was on a weekday. Can’t imagine a busy weekend. I hope the place can iron out the uneven service and cleanliness. It has the potential to be the best around. They need more and better trained or just better staff.
Lisa
Estada d’1 nit (set. 2025)
