Location along the beach was good. The big window facing the beach was great as well. However, it went down hill from there. We booked a 3 adult suite and the check in staff told us there was only one king bed. We have to pay extra for an extra bed. We have to argue about already paid extra for the third adult staying, where did that extra third person fee go? Eventually they added the extra bed for free. This is the first time in my 20 years of traveling this happened.
When came into the room, the room is clearly setup for 2 person only despite booked for 3. With only 2 of everything - towels, shampoo, toothbrushs, drinking glasses, and NOTED only 2 pair of slippers. The staff were quick to coming to setup the extra bed and extra amenities but without the extra pair of slippers. I figured it was not a big deal as I had my own thongs so did not mention it.
At the time of checking out, surprise surprise, the staff said one pair of slippers were missing!!! Firstly the slippers were the low quality paper slippers which were normally single use only. That’s why I did not bothered to mention about the missing third pair when we checked in. Secondly I am really surprised that they checked for these supposedly single used paper slippers. I hope they have not been reusing them. After informing them that we never had the third pair of slippers and I had video evidence of the room amenities only setup for 2 person only at the beginning, the staff noted it done and returned our deposit
