4/10, Deficient
Leonardo, Miami Beach
Viatge en parella
22 de set. de 2025
Què no li ha agradat: Comoditats
So it started with the resort fee being different than what Expedia publishes. No big deal it was just a few dollars more per day but still it would be best if it was accurate.
Then after checking in we went into a room to find a guest in his underwear watching tv. Wrong room? No , they assigned us to an occupied room.
We were then assigned to another room and the ac was inadequate . We flagged it and the staff tried to reset it to see if it improves but we were so tired we will just lived with it for now. After the second night the ac stopped working altogether. They didn’t have an alternate room. And the portable ac they provided did not have an exhaust tube to get hot sit out of the room. So it couldn’t be used.
When we checked out after the third night , we relayed our experience to the staff who, in truth , were always gracious and tried to be helpful but could not really solve the issue . The manager on duty apologized and volunteered to provide a 50% refund off the bill. To date which is two weeks later, we have not seen it.
Leonardo
Estada de 3 nits (set. 2025)