6/10, Acceptable
Barbara K.
13 de nov. de 2025
Què li ha agradat: Neteja
The unit was awesome and as advertised. My only complaint is the checkin process. Even though it states in the description of the unit that sales presentation is optional I was told at check in that I was required to attend for an update but that they would not try to sell me anything since the owner of the unit was presidential level. I was charged a 40 refundable fee to ensure I attended. I was also told that I could do a virtual tour at checkin. This was all untrue. Once I got to the sales presentation I was told that I didn’t have to attend but since I booked it I had to attend to get my 40 back. Once it was time to do the tour I was told I could not do a virtual tour. I refused and was told I would lose my deposit. When I walked out upset my husband was told by someone out front to just go back to gift services and check out and we would get our gifts and my refund. This was a bad experience. We were pleasant up to this point and our advisor was very nice but when we told him and his supervisor that we were not buying and were told at checkin we couldn’t buy if we wanted to they continued to try and pressure us to buy and to do a tour that we were told we didn’t have to do.Unit was beautiful and we enjoyed our stay with this exception. Advice is don’t agree to do the sales presentation even if you are told it is required. It is not.
Barbara K.
Estada de 4 nits (nov. 2025)