Will not go back. First of all, the picture do not match the reality. When looking for a place to stay, we were sold by the pictures and were very disappointed. The room was very old and outdated. Very dirty. Dust on baseboards, carpets were very dirty and room was not thoroughly cleaned. It did not feel like a pleasant vacation especially for the price that we paid. We had a hard time reaching different places in the hotel when using a phone. On first evening we were tired from the road and wanted to order dinner in the room, but no body picked up the phone, when left a voice message, they never called back. Tried call front desk to be transferred back to the in room dining which never got picked up. We ended up ordering pizza from outside. Customer service is very poor. We had to request room service. Even then, the room was never cleaned, just same beds were made and new towels. We booked a room for 6 but were only given 3 towels and wash clothes. Like seriously??? Are we supposed to share? Had to request extra towels every day. The description did not include the fact that during rain, the close their pools, indoor pool and their sauna. When booking a place, we were looking for a indoor pool for a case of rain so that kids would have something to do, but were told they close during rain. The need to disclose that in their description and not charge the resort fee. Why charge a resort fee if you can’t use any of resort’s amenities??? Valet service was terrible.
