6/10 Normal
Robert, English in Madrid
28 de abr de 2016
Aspectos positivos: Limpieza
A rather mixed experience on all fronts!
There is clearly a breakdown in communication between Hotels.com/Experia and the Hotel, because on the website it states a free airport shuttle service is offered, but when calling ahead to book I established that wasn't the case under my particular booking. Furthermore, even my confirmation stated I should receive free wifi and free breakfast, but I had to pay for breakfast and the wifi wasn't working. However, on the second day I spoke to a different set of reception staff and they were miraculously able to sort the wifi out, but I think they still wanted me to pay for it, but I don't think I was billed in the end.
I actually got really sick with a temperature of 39.6, but the Hotel staff were great and they bought in a Doctor to look at me and medication was organised and they checked in on me as well. The Hotel seems to be a good standard, cleanliness is good and the rooms are comfortable enough.