2/10, Horrible
Zoe
Viatge en parella
5 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
My experience at this hotel was extremely disappointing. On the very first day, I stepped on a piece of glass, a clear indication of inadequate cleaning. The property itself was in disrepair, with unstable shower bars, broken drains, and damaged chairs. The in-room phone was out of order, compounding our frustrations. Despite displaying the do not disturb sign daily, the cleaning staff persistently knocked on our door and disregarded our request for privacy. Although the Don Hotel advertised a 24-hour laundry service, the staff refused to wash guest clothing unless specifically instructed by the owner, resulting in delays that made the service virtually unusable. It would be less frustrating if the hotel did not offer laundry service at all. Mara, a key front desk employee, consistently treated us with rudeness and a lack of professionalism during every interaction. To make matters worse, security staff aggressively confronted us in our own room, which I later learned was instigated by Mara. Feeling unsafe and unwelcome, we decided to leave early and checked into another hotel, where we finally received the courtesy and respect we expected from the start.
Zoe
Estada de 3 nits (jul. 2025)