6/10, Acceptable
Raymond
Viatge en parella
20 de jul. de 2025
Què li ha agradat: Neteja, personal i servei i comoditats
Overall, the property was nice. We booked a room with 2 queen beds and that's what we got. Unfortunately, the toilet didn't flush correctly. I called to inform the front desk and was told that they would aend maintenance up. An hour later, maintenance still had not arrived. In our way out to dinner, I told the front desk again that the toilet wouldn't flush properly and was again told that she would send up maintenance.
We came back 3 hours later and wend to our room. Not surprisingly, the toilet still would not flush, even if I held the handle down the entire time.
This time, when I called the desk, i was told that maintenance had left for the day. They didnt have another double queen available, so she offered to move us to a king room. Since we needed a working toilet, I agreed to the move. I was agitated because we had already unpacked.
I think was agitated me more was, that for my trouble, I was offered a free soda from their store. Even though they sell the sodas for $7 each, it probably costs them no more than $1.
So for all the trouble we went through, we were comped a whole dollar. Very disappointing.
Raymond
Estada de 2 nits (jul. 2025)